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Why our customers love us

First time using a moving service, and you guys did not disappoint. Josh, Rob, and Graham were awesome. They were all very friendly and professional.Took great care while moving everything, ensuring things were put in the right room.Going above and beyond by moving the old washing machine out and putting in the one they delivered.It's definitely a company I would recommend.10/10Thanks, agian!

Amanda Johnson

09:23 02 Dec 24

Amazing job done by the team at VAULT.Andy and Dan picked up our entire house and carefully packed it all into their truck with expert precision. Although it was a cracking hot day and the driveway couldn’t accommodate the truck, the boys didn’t complain once and worked like troopers.On the other end, it was again like an oiled machine. After an 8 hour drive with kids, we were exhausted and needing some escape, and the team in Coffs unloaded with care and efficiency.Kane, Phil, Josh, Darky, Lewis, Tyson and Dave all broke themselves to ensure we had everything where we wanted it. And although they moved close to 90 cubic meters, it was all done in three hours with consideration, care and smiles all round.I couldn’t recommend VAULT enough. Fantastic service, prompt delivery and what a fun crew to be around. - Thanks Guys

Shannon Vos

20:27 29 Nov 24

Come rain or shine, Vault Moving & Storage delivers!Really appreciate the care and professionalism shown by Vault, and in particular Rob, Sean and Obian! You guys are a friendly and cheerful bunch, your can do attitude made our move such a great experience!Highly recommended. Keep up the good work and take care!Regards,Jonathan

Chin Photography

11:28 03 Oct 24

Andy & Justin of Vault Removals & Storage were so awesome! Really careful with the sofa, super friendly and polite. They even put it together for me! I’d totally use them again and highly recommend to others. Easy 5 STARS!! 😀

Celeste Abell

23:01 11 Sep 24

Awesome Team ! Lil the receptionist was absolutely lovely and very knowledgeable on the processes. Their associate Paul from Baulkam Hills Removals was very professional he reviewed the property for accessibility and gauged the correct requirements for the logistics. The team led by Rob were amazing 👏 I was left in awe at their energy and drive. Nothing was a problem, they were there to help us get through the stresses of doing a removal,especially in the poor weather conditions and 3 flights of tight stairs.Thanks Rob, Finn,Andy, Matty, Chris,Paul and Lil.Sam the owner is very lucky to have these legend's working for him. They deserve a pay rise!!Highly Recommend Vault moving from Coffs HarbourDean F

Ollie Holditfullon

00:36 15 Jul 24

I have used Sam & The Team at Vault Moving twice now.To say they are a great crew and get the job done quickly and well is an understatement.Both times I have had outstanding "above & beyond" service.I have moved many times in my life and this has been the best experience. Sam has a great family business and really cares about your end to end journey. I highly recommend them to anyone moving locally or further afield in Oz (and their modular storage solutions as well)

Maggie Holley

02:04 12 Sep 22

Sam and his crew are absolutely legend-wait for it-DARY!!Seriously, Sam went above and beyond to help me out in a pinch and his crew are professional with a special attention to detail and care for my items. Would hands down recommend.

Xtra Moist

10:35 02 Sep 22

I met Sam and family when he supported my Cafe business. It is wonderful to see him, as a local, breath life into a business and elevate it to be the premium moving and storage business on the east coast. High recommended and great value, honest and trustworthy.

Zac Robinson

23:58 27 Jul 22

Vault have helped with with two moves and storage over the last 8 months. They’re reliable, professional and good value. All of the Vault team have been a pleasure to deal with - from the office to the trucks. Very pleased to recommend them.

Kerry Pearse

23:41 24 Jun 22

The team at Vault were amazing with our move! They were super accomodating to our needs and the staff were super friendly and helped us every step of the way. Would highly recommend and will definitely be using them again in the future!

Abi Hooper

09:23 25 Apr 22

Such a great experience using Vault Removals from the beginning. They were extremely responsive and we received a quote on the same day. Everyone we dealt with was extremely friendly and great to talk to. They were very efficient and worked seamlessly. Thank you so much! We will absolutely be using you again in future. Highly highly recommended!

Shannon Barnes

23:38 20 Apr 22

They handled our interstate move with ease over a busy public holiday time. Great value and they assessed the amount we would be moving incredibly accurately. It was a relief to have them show up amidst the chaos and do their job thoughtfully and professionally. Everything arrived clean, well packed and was unloaded swiftly. Took away all the stress.

Caitlin Mackie

04:05 19 Apr 22

We used Sam and the Vault team in late 2021 to move home. Having moved/relocated with our work no less than 8 times in the past 20 years, we know what excellent service is for this space.Sam and his team respectfully purchased a popular, multi-generation local business, refreshed, improved and continues to expand it. He's enhanced moving capability and storage facilities in our region dramatically. Sam tackled this, at a very uncertain time for a small business and based on what we see on the streets, it has been an outstanding success. One only needs to meet Sam to know he is a genuine family man who loves growing his business with a passionate and genuine focus on customer service.To see the rebranded "Vault" trucks regularly in local moves all around the Coffs Coast is a testament to Sam and his team and we will be using them again the next time we move home.Cheers,Lola

Lola C

23:17 24 Mar 22

Everyone we came in contact with were professional, efficient, careful and positive throughout our whole experience. We would recommend Vault Moving & Storage any day of the week.. The moving industry standard should mirror people like Sam and the rest of the crew.

Pontus Brock

00:38 15 Mar 22

The staff are so friendly and helpful they really go above and beyond, and good for a laugh.

Lynnette Anderson

08:34 08 Mar 22

Best is the business! Sam and his team were timely, professional and friendly! What a great experience 👍

Pat Turner

23:24 02 Mar 22

Sam is a legend. Very professional and allowed multiple options for relocation. Hourly rate or carton packing prices. Work moves me around a lot and I was very happy with how they moved us, well above the service of others. Prices were also very decent. Definitely recommend them.

Tim Turner

00:51 02 Mar 22

I can not say enough about the vault team. They looked after us on an interstate move so well. The team that was allocated to us were magic. Kind, funny, responsive to a point a point where I was trying to poach them to work for me. A small insurance claim was dealt with, swiftly and easily. Some things don’t transport well and the team were so remorseful when my item arrived damaged. This definitely wasn’t through any poor management by the team, these things happen and it’s the follow up and the care taken to replace the item that makes Vault an amazing business.

Rebecca Cook

23:19 25 Feb 22

It was an absolute pleasure dealing with the team at Vault Moving and Storage. They were very professional and responsive and I recommend them highly!

Kyle Maloney

22:22 22 Dec 21

BEST SERVICE EVER! Detailed information, great communication and an awesome experience provided Sam and the team at Vault - they went above and beyond to deliver, if i could give more stars i would! Thank you team!

Negah Sayehban

00:20 19 Nov 21

Absolutely stoked with the services these guys provided today. They were very professional, they fit us in at short notice and it wasn't expensive. Will definitely be using Vault Moving again A++

Lloyd Muir

10:18 14 Oct 21

I got Sam and the crew to move a very bulky and delicate item from in town to my home outside of Coffs. Everything was transported on time and everything was intact on arrival. This was the first time I have used these guys under their new ownership and I felt like everything was just as good as it was under the previous ownership.

Melinda Perry

23:57 04 Oct 21

With hree houses, shed and seperate gym on the property we were worried about the move to storage until our new home is built. Sam and his friendly efficient team made it easy for us. They provided all the packing boxes and advice that we needed, turned up dead on time both days and moved three truck loads. A great job at a great price. Could not recommend them more. Graeme & Sue

Graeme Jamieson

06:44 14 Jul 21

Very helpful and good communication when booking.The removists were very helpful and accommodating to my needs. They were punctual and efficient.It was a very wet day and they stayed late to ensure that none of my property was damaged by the rain.

Rosie Morgan

00:01 01 May 21

Hi, sold my home and called on Sam to give me a quote to remove and store my goods. It was very reasonably priced so went ahead. They turned up on time, I was caught short on packing time so they helped pack up my remaining goods at a reasonable price. After my friends house is packed up too they'll drive the two households up to Hervey Bay and unpack them into our new home. Again the prices are very reasonable. They are friendly, helpful and punctual and based on my experience so far I would recommend Sam and his crew to do your job.

Bob Standen

20:30 26 Apr 21

Sam was great! Solid quoting process. Creative problem solving skills that gave us options on costs and was a great manager of his team. The team spent a day and half packing us up in the Coffs area, and helped us coordinate a second pickup in Sydney and 2 drop off spots in Sydney. Everything ended up where it was supposed to end up! Nothing was broken. There is not a single reason to not use CHR&S! Give them a call!!!

David Myatt

06:53 26 Apr 21

Very impressed with the end to end service from Coffs. Sam, Connie and the moving team were all absolutely fabulous. I have done 5 international moves and numerous local moves in my day and these guys were one of the absolute BEST! Success always starts with the initial contact and Connie and the office team were outstanding and provided assurance and confidence that they could execute our move from Dee Why to Evans Head working perfectly with our schedule. They make regular trips to Sydney and beyond even though they are headquartered in Coffs. They were incredibly communicative through the whole process and lead up to the move and worked with us on delivery times and even owner Sam came out personally to ensure everything went smoothly! The guys on the ground were friendly and professional...salt of the earth...and took great care, even through some of it was only IKEA, they treated it like treasured heirlooms. I couldn't say enough good things about the whole experience and highly recommend these guys for Sydney moves and beyond!

Erin Karsten

21:58 21 Mar 21

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